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Digital Transformation: What it actually means?
Digital transformation is the coordinated adoption of digital technologies, data and ways of working to improve customer experience, efficiency and innovation. Consultants start with customer and business outcomes, assess current systems and skills, and design a roadmap covering platforms, integrations, analytics, automation and change management. They also help modernise operating models so teams can deliver at digital speed. This is essential as customers expect seamless, self-service journeys and competitors become more data-driven. Successful digital transformation delivers faster processes, better insight and new revenue possibilities.
