Customer Profile Validation, also known as Contact Point Verification (CPV) or Field Verification (FV), are a vital part of a financial institution’s risk and credit approval process so that key information about existing or prospective clients can be verified independently through physical visits and other necessary due diligence processes prior to establishing a banking or lending relationship. We conduct these field visits on behalf of banks and financial institutions through our dedicated team of trained surveyors and analysts who collect and analyse all relevant data for various departments involved in different lending services including, but not limited to, SME loans, corporate loans, personal loans, auto loans and mortgage finance.
ValuStrat’s efficient field verification team supported by our powerful proprietary iPad based software Valuware enables us to deliver comprehensive reports to our clients in as little as 3 hours from the time of survey. Reports can be of various types including detailed Customer Profile Validation (CPV) Report, Field Verification Report (FVR), Address Verification Report (AVR), Customer Verification Report (CVR), Business Verification Report (BVR), etc. These reports are tailored to the requirements of every department within each bank or financial institution. Some of the key features of our CPV / FV services include:
- Bespoke report functionality, suited to each bank’s requirements
- 3 hour turn-around time
- Comprehensive data analytics
- Team is connected in real time through 4G LTE, ensuring very quick geographic reach
- Dedicated call centre to ensure quick and efficient scheduling of field visits
- Various electronic and physical quality control checks to ensure maximum data reliability
- Supplemental visits to warehouses and branch offices of banks’ clients for additional verification if required
- Field visits and surveys can be planned or unannounced, as required by the bank
- Proactive alert in the event of any suspicious activities
- Provision to integrate with existing back-end process