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Operational Best Practices: What it actually means?
Operational best practices are proven ways of structuring and running day-to-day activities so that quality, cost, service and compliance are optimised. A consulting review will benchmark the client against industry peers, map current SOPs, identify waste and non-value steps, and then codify the “right way” to do the work. This can cover procurement, customer service, maintenance, finance back-office and even ESG reporting. The aim is not only to improve performance once, but to institutionalise it through training, KPIs and governance so it persists after the project. This makes scaling or franchising easier.
