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Technology Adoption: What it actually means?
Technology adoption is the structured effort to ensure that users actually start using new digital tools and processes and keep using them in the way the business intended. Consultants assess readiness, segment users, design communications and training, set usage KPIs and support early users to create momentum. Adoption is where many digital projects fail — the system is built, but behaviour doesn’t change — so focusing here closes the last mile of change. Better adoption means better data, faster processes and higher return on technology investment.
