Benchmarking compares an organisation’s performance, costs, processes or practices against peer groups or recognised best-in-class standards to highlight where it is ahead or behind. Consultants collect internal metrics, normalise them, and source external comparators from databases, industry surveys or client networks. Gaps are then translated into actionable improvement targets — for example, reducing order-to-cash days, improving plant OEE, trimming SG&A, or raising digital adoption. Benchmarking is powerful because it removes internal debate about what “good” looks like and creates urgency for change. It also helps track progress over time.
Frequently Asked Questions
How can benchmarking give my business a competitive edge?
