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Operational Efficiency: What it actually means?
Operational efficiency focuses on delivering the same or higher level of service using fewer resources, by removing waste, bottlenecks and non-value-adding activity across the value chain. A consulting engagement will map end-to-end processes, gather performance data (throughput, lead time, rework, utilisation) and benchmark against sector peers to identify where effort and cost are leaking. Interventions can include process standardisation, automation, clearer role definitions, better demand planning and tighter performance management. The prize is attractive: lower operating costs, faster cycle times and more capacity without capex. When embedded in governance and KPIs, efficiency gains are sustained rather than one-off.
