Process improvement strategies focus on simplifying and standardising the way work is done so that the organisation can deliver faster, at lower cost and with fewer errors. A consulting engagement will typically map current processes (“as is”), quantify pain points (rework, bottlenecks, handovers, manual steps), and then redesign processes (“to be”) using Lean/Six Sigma, automation or better workflow tools. Benefits are not only financial — customers get more consistent service, staff spend less time on low-value tasks, and management gets clearer performance data. Controls and documentation are built in so improvements are sustained rather than disappearing after the project ends. This is a common precursor to digital transformation, because digitising a bad process just makes the bad process run faster.
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Process Improvement Strategies: What it actually means?
