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Process Innovation: What it actually means?
Process innovation is the redesign of how work gets done — not simply speeding up the existing process — to deliver a step-change in cost, quality, customer experience or scalability. Consultants identify processes that are manual, error-prone or not aligned to how customers actually interact, and then apply automation, self-service, AI/analytics or new role design to remove waste and rework. This is especially powerful in service-heavy and digital businesses where customer expectations are rising and margins are tight. A good process innovation project also embeds governance and measurement so improvements are sustained. The result is a new, higher-performing standard that competitors find harder to match.
